Shipping policy

• All purchases of €75.00 or more to be shipped to mainland Portugal qualify for free shipping.

• For purchases of €74.99 or less to be shipped to mainland Portugal, additional shipping costs will be applied, depending on the weight of the order.

   

• All purchases of €99.99 or more to be sent to the Azores or Madeira benefit from free shipping.

• For purchases of €99.98 or less to be sent to the Azores or Madeira, shipping costs will be added depending on the weight of the order, with a minimum value of €20.00.

• All purchases of €100.00 or more to be sent to Spain (except the Balearic Islands) benefit from free shipping.

• All purchases of €99.99 or more to be sent to Spain will have shipping costs added depending on the weight of the order.

• All Purchases of €100.00 or more to be shipped to France, Luxembourg, Italy, Belgium, Germany, Netherlands, Greece, Ireland, Switzerland, Denmark, Estonia, Finland, Latvia, Lithuania, Malta, Norway, Poland, Sweden and Ukraine, qualify for free shipping.

   

• All purchases of $99.99 or less to be shipped to

  France, Luxembourg, Italy, Belgium, Germany, Netherlands, Greece, Ireland, Switzerland, Denmark, Estonia, Finland, Latvia, Lithuania, Malta, Norway, Poland, Sweden and Ukraine, will incur additional shipping costs, depending on the weight of the order.

   

• All purchases of €125.00 or more to be shipped to other European countries benefit from free shipping.

• For purchases of €124.99 or less to be shipped to other European countries, additional shipping costs will be added depending on the weight of the order.

• All orders to the United Kingdom will have shipping costs calculated according to their weight.

• All purchases to be shipped to the United States of America will have additional shipping costs calculated according to their weight.

During checkout, online store customers can choose to pick up their orders at one of our clinics:

- PetDoctors Veterinários Lisboa, Rua Abílio Mendes, 24A - 1500-473 Lisboa - Telephone +351 21 5813418 (WhatsApp +351 912738413)
- PetDoctors Veterinários Corroios, at Avenida 25 de Abril, 22 B - 2855-726 Corroios - Phone +351 21 8079455 (WhatsApp +351 969641412)

• Since we do not have a permanent stock of all products, in some cases we will have to order from our supplier.
• If we do not have a product in stock, the delivery time for your order may be 5 to 7 business days.
• Some of the products sold in our online store are processed (sold and shipped) directly by suppliers to our customers. Some of our suppliers are outside the EU, namely in the USA, Australia and China.
• In these cases, the product delivery time can be up to approximately 20 business days after the respective order is placed. For all products of this type, an information note is provided on the respective product page with information about the expected delivery time. The supplier always informs the customer of the status of the respective order by sending a tracking number as soon as it is shipped from the origin.
• We always inform our customers, by phone, SMS or email, of the expected delivery time for their orders, whenever they are processed by us.
• Whenever the customer wishes to return or cancel a purchase of a product shipped directly by our suppliers, they must wait for receipt at their home, after which they must contact us within 3 days by email at PetDoctors Customer Support (suporte_cliente_loja@petdoctors.pt). Returns will be accepted if the product is in its original packaging. After acceptance of the return, the customer must send the product to the address provided by Customer Support. The customer is responsible for the return shipping costs. After receiving the returned product in good condition, the customer will receive a refund, deducting the initial processing and shipping costs.

 

Petdoctors It is a brand of the company Inês Félix Veterinary Lda.

The brand emerged a year after the company's creation as a way to transmit our customers the differentiating form as we intend to be in the market. We love the pathens and want to enable their tutors access to products that we consider to have maximum quality.

The goal is not only to make our customers satisfied with the choices we give them, but also provide well-being to Pets!

The products we sell were identified through exhaustive research with a view to identifying different suppliers: the quality of the product, the aesthetics of the products, the materials used!

Petdoctors online complaint book, is available here.

 

Happy Pets, Happy Tutors!